Customer Relations: Supporting the Customer Journey with Conversational AI, 24/7
Everything you need to know about enhancing your customer relationship with conversational AI: challenges, benefits, and use cases.
%
of consumers say they have
higher expectations
of customer service%
of consumers say they have higher expectations of customer service
%
of customers say that
they would spend more or be more loyal after a positive
customer experience
%
of customers say that they would spend more or be more loyal after a positive customer experience
%
of customer support leaders observed a decrease in the number of incoming contacts after implementing a
selfcare tool
%
of customer support leaders observed a decrease in the number of incoming contacts after implementing a
selfcare tool
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