Boost your sales with an e-commerce chatbot
How can we cope with the explosion in the volume of requests to be processed throughout the purchasing process?
Pre-sales
Reassure your future buyers beforehand by informing them about the brand/site, the products and the conditions of sale.
Purchase
Reduce cart abandonment by eliminating bottlenecks in payment, delivery and technical issues.
After-sales
Build customer loyalty by providing an immediate response to recurring requests for order tracking, returns and highlights.
Accelerate the deployment of your ecommerce chatbot with our pre-written knowledge base
To help you set up your e-commerce chatbot, we’ve developed a ready-to-use e-commerce knowledge base. This expert chatbot answers users’ questions on items, promotions, the purchasing process, order tracking, delivery, after-sales service and the loyalty program. It includes :
200+ questions / answers
pre-written and customizable
Connect to your CRM
Connect the bot to your tools to provide personalized answers.
Parcel tracking
Integrated parcel tracking API with major service providers: Colissimo, GLS, DPD, DHL, UPS, etc.
Livechat
optional
Why you should choose Dydu
01
Proprietary solution
Patented and optimized algorithms for +15 years
02
Security
✅ GDPR | Data hosted in France
03
No code
User-friendly back office :
no technical skills needed
04
Support
A dedicated representative provides support at every stage of the project
01
Proprietary solution
Patented and optimized algorithms for +15 years
02
Security
✅ GDPR | Data hosted in France
03
No code
User-friendly back office :
no technical skills needed
04
Support
A dedicated representative provides support at every stage of the project
Chat with your users wherever they are
Our conversational agents are deployed as close to usage as possible: whether via your website or mobile application, their customer space, instant messaging or other social platforms, your users find the answers to their questions on the channel of their choice.
By connecting the Dydu solution to your business tools, you can personalize robot responses and pre-qualify requests. We integrate with CMS, communication tools, CRM, ticketing tools and more.
Hubspot
Salesforce
Prestashop
Shopify
Mailjet
Agendize
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FAQ
What is an e-commerce chatbot?
An e-commerce chatbot is a virtual assistant integrated into our site to help you with your online purchases. It can answer your questions, guide you through the purchasing process, recommend products, and even solve problems related to your orders.
What are the advantages of AI for an e-commerce site?
Conversational artificial intelligence transforms your customers’ shopping experience!
Whether you’re looking for a product, tracking an order or requesting a refund, a customer relations chatbot offers your visitors instant 24/7 support on your e-commerce site or mobile app. An accessible, easy-to-use tool that enables your customers to quickly find an answer to their question, a specific page or a product. You can interconnect the bot with your in-house software, such as your CRM, for a totally personalized experience! The tool can also be coupled with livechat technology to escalate to an advisor when needed, while keeping the conversation history.
The virtual assistant gives visibility to your products in the form of images, carousels or videos based on search and conversation history. By equipping yourself with a chatbot, you can streamline your customers’ journey through your channels, and improve your conversion strategy at the same time!
What are the different uses for an e-commerce chatbot?
Chatbots for consumers can cover several use cases depending on your needs:
- Product information: Product and service suggestions, promotional offers
- Order & after-sales service: order modification and cancellation, order and delivery tracking, returns and refunds, complaints
- Customer account management: Change or loss of login and password, change of address and payment method, loyalty points
- Opinions & feedback: Satisfaction survey, request for suggestions
- Sales support: Information and software support for customer service advisors
How does the chatbot fit into my e-commerce site?
Our chatbots integrate easily into your site via a simple integration code. They are compatible with most e-commerce platforms, including Shopify, Prestashop, WooCommerce, Adobe Commerce (ex-Magento), and others.
How long does it take to deploy a chatbot on my e-commerce site?
There are two ways you can deploy your e-commerce chatbot more quickly:
- Our pre-written, customizable knowledge base of the most frequently asked questions on a merchant site.
- Building the content of your chatbot by indexing your site using Large Language Models.
Deploying a standard chatbot can take as little as a few days. However, for more customized and complex configurations, the timeframe can vary according to your company’s specific needs.
Is it possible to connect the bot to livechat technology?
Livechat enables a company to put its customers or employees in touch with advisors via a dialog box for a real-time exchange. To complement our chatbot solution, you can opt for Dydu livechat or connect to an external livechat service.
Depending on the rules you define, and via an escalation process that is totally transparent to the user, the user in conversation with the chatbot can be transferred to an available advisor. The operator will then benefit from the conversation history and can continue the exchange in real time with the user.
Providing a solution combining chatbot and livechat enables you to automate recurring requests, while ensuring that complex cases are handled by your business experts.