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Boost your sales with an e-commerce chatbot

Transform your customers’ buying experience with conversational artificial intelligence!!

Whether to search for a product, track an order or ask for a refund, customer chatbots provide visitors with instant 24/7 support on your e-commerce website or mobile app. An accessible and easy-to-use tool that enables your customers to find quick answers to their questions, a specific page or a product. You can interconnect the bot with your internal software, such as your CRM, for a fully personalised experience! The tool can also be paired with live chat technology to escalate towards an advisor if needed, while keeping a record of the dialogue history.

Virtual assistants give your products greater visibility through images, carousels, or videos, based on your user search and dialogue history. Chatbots ensure that your customers move though your channels seamlessly, while improving your conversion strategy!

E-Commerce Chatbot Use Cases

Product Information

Product and service suggestions, special offers
Orders & After-Sales Services

Order modification and cancellation, order tracking and delivery, returns and refunds, complaints
Customer Account Management

Change and loss of login and password, change of address and payment method, loyalty points
Reviews & Feedback

Satisfaction surveys, requests for suggestions
Support for Sales Teams

Information and software support for customer service advisors

A chatbot for more productivity and less costs

Dydu’s solution enables you to automate low-added value questions and recurring tasks. Your advisors can therefore handle more complex and less repetitive requests, which facilitates their day-to-day working day and increases productivity. This has a positive impact on the cost of processing customer requests and your online buying experience.
E-commerce chatbots can also help your internal sales teams with software support or by answering recurring questions about returns and refunds, stock management, the marketplace or seasonal offers.