Interview conducted by Henintsoa for www.intelligence-artificielle.com:
As part of our feature on ‘Expert A.I: The power of algorithms to solve the riddles of the future’, Samir DILMI (Chief Revenue Officer at Dydu) agreed to take stock of the past year and the major challenges facing the AI sector.
Could you introduce yourself to our readers?
I’m Chief Revenue Officer (CRO) at Dydu, a platform specialising in conversational AI.
What are the latest advances and innovations in the field of AI that have caught your attention recently?
Of course, as a player in conversational AI, we have been struck by the ability of generative AI to generate knowledge or responses almost instantaneously, which has really simplified the lives of the people in charge of the bots. This has really made life easier for the people in charge of the bots. Personally, I’ve also been blown away by progress in medicine. I’m fascinated by new solutions that can detect cancer or identify how it’s progressing.
Which sectors have benefited most from the integration of AI?
No sector has been spared the integration of AI. Whether you’re a bank, a leisure company, an e-commerce site or a logistics company, they’ve all benefited from considerable advances thanks to AI. Over the last few months, I’ve noticed that tourism and real estate are two sectors that are moving fast in this area. Overall, customer relations and employee relations are the sectors that can most quickly see the benefits of self-care solutions that include AI.
How do you see the future of AI and its impact on society?
I think that we are only at the beginning of the exploitation of AI and that we are far from measuring all that it can bring us on a daily basis. So there’s still a lot to look forward to. From a societal point of view, we need to adapt and realise that uses are going to evolve, particularly among the youngest members of society, who are going to grow up with it. Remember, in the early 2000s, everyone thought that people would work less because of the Internet. That hasn’t been the case, in fact the opposite may even be true, with the invasion of work into the private sphere. I think that AI will have the opposite effect and will make it possible to better balance the time spent on certain tasks and therefore improve quality of life, I hope. I also think that uses will be increasingly regulated in order to limit deep fakes and try to control information.
What is your opinion on the impact that AI is having and will have on employment in France?
New jobs will emerge and some jobs will be transformed, but I see AI more as a job opportunity than a risk. AI will enable us to search for information more quickly, so we won’t be wasting time on time-consuming tasks.
What are the main ethical challenges linked to AI and how do you tackle them in your work?
The challenge is not to disseminate false information or answers to customers in a tone that suggests that the answer is true. It’s important to stress that generative AI, in particular, is not 100% reliable. At Dydu, we have opted for a hybrid approach, with ‘risky’ responses being created in a decision tree so that the response is controlled by the brand. However, we are implementing NLUs (in parallel) to improve response matching.
What do you see as the future opportunities and challenges for AI experts, particularly in terms of technological and regulatory developments?
As we can see, everything is moving very fast and new companies and models are emerging every day. So the challenge is to make well-considered choices and to take experience and the technical and legal constraints into account, rather than jumping in headlong. Regulations are going to have to adapt and provide a framework for usage, with the aim of ensuring the accuracy of information and maintaining the well-being of employees within companies.
What advice would you give to those wishing to embark on a career in AI?
It’s an exciting world that requires you to constantly challenge yourself. You need to choose this career with full knowledge of the facts, because behind the fun lies a lot of hard work, adaptation and questioning. So don’t choose this profession if you’re looking for ‘security’. What’s fashionable at a given moment can quickly become obsolete.
