Customer Relations: Supporting the Customer Journey with Conversational AI, 24/7

Everything you need to know about enhancing your customer relationship with conversational AI: challenges, benefits, and use cases.

%

of consumers say they have 
higher expectations
of customer service

%

of consumers say they have higher expectations of customer service

%

of customers say that
they would spend more or be more loyal after a positive

customer experience

%

of customers say that they would spend more or be more loyal after a positive customer experience

%

of customer support leaders observed a decrease in the number of incoming contacts after implementing a
selfcare tool

%

of customer support leaders observed a decrease in the number of incoming contacts after implementing a
selfcare tool

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