New legislative developments in telemarketing

On January 27, 2025, the French National Assembly adopted a bill prohibiting telephone canvassing without the prior consent of the consumer.

The objectives of this new regulation are to:

• Strengthen the protection of citizens against unwanted calls
• Combat fraud in public aid; the energy renovation sector is particularly affected
• Make companies accountable for their prospecting practices

This legislative initiative is part of the ongoing efforts to regulate telephone canvassing.

Some reminders about the current rules:

• Since March 1, 2023, a decree limits commercial calls to working days, from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m., prohibiting these practices on weekends and public holidays.
• A rule on the number of solicitations has also been introduced: a consumer cannot be solicited more than four times a month by the same company, and in the event of refusal, they cannot be contacted again for a period of sixty days.

The regulations planned for March 2025 strengthen consumer rights by requiring companies to provide a simple and effective mechanism allowing consumers to withdraw their consent at any time.

These changes will have a direct impact on prospecting practices, in particular on the use of automated technologies such as outbound callbots. These will have to be adapted to ensure full compliance with the new law.

Impact of the new regulations on callbots

What is an outbound callbot?

An outbound callbot is an artificial intelligence system designed to make automated phone calls in order to interact with human callers. Used mainly for telemarketing, making appointments or verifying data, these tools automate repetitive tasks and optimize call-related costs.

A direct regulatory impact

All telephone canvassing, including automated canvassing, will require the explicit consent of the consumer. Callbots will therefore have to incorporate mechanisms to verify this consent before initiating a call.

These new obligations, expected in August 2026 according to speculation, require a significant adaptation of strategies using outbound callbots, both technically and legally.

What does the future hold?

In the face of these regulatory changes, the future of outbound callbots could move towards:

• More ethical and compliant automation: Companies will need to rethink their strategies to ensure compliance with new legal obligations and consumer expectations.
• The development of inbound callbots: Rather than focusing on active prospecting, companies could invest in callbots that respond to customer requests, thus improving customer service. At Dydu, we have very good feedback from our customers, especially with the callbot DKM, which automates the identification and redirection of incoming calls.
• Hybrid solutions: Combining artificial intelligence and human intervention to guarantee optimal compliance and offer a quality customer experience.

Although these regulations tighten the constraints on telephone canvassing, they also encourage a positive transformation of the sector, favoring more transparent and consumer-friendly practices. Innovation will have to adapt to this new framework to ensure a sustainable future for automation technologies.

Simply create one chatbot and integrate it with several channels at the same time. This is known as a multichannel chatbot. 

How to Integrate a Chatbot with a Website

Integrating a chatbot with a website or intranet is quick and easy. Add your Dydu bot’s JavaScript (a single line of HTML code) to your webpages. The script will then load all the files needed for the chatbot to work properly from the website’s host server.

If your website was created on CMS WordPress and SharePoint, you don’t need to modify your website’s code. 43% of websites are created on WordPress, so Dydu has developed a WordPress plugin to install, to deploy your bot in a few clicks. As for SharePoint Online, a CMS used by more than 200,000 organisations worldwide for their intranet and team site, Dydu can provide an extension to be installed in your SharePoint app catalogue.

You can publish your virtual assistant on your entire website, or on one or more specific pages, depending on your chatbot’s scope. Dydu chatbots are responsive: they adapt to the screen size, whether the end user is on a website (mobile, tablet or desktop) or an app.

How to Integrate a Chatbot With Mobile and Desktop Applications

Integration of a Chatbot With a Mobile App

Mobile apps are an excellent way to reach users on their phones. You can integrate a bot with an existing mobile app, just like a website. We enable our clients, such as Total Direct Énergie, Société Générale and SNCF Connect, to do this themselves. Users can open the chatbot by clicking on the avatar at the bottom right-hand of the screen, and then close it once the conversation is over to return to the app content.

Integration of a Chatbot with Software

Our clients can easily add their bot to ServiceNow software. This task automation solution is the market leader in ITSM (IT service management). It is an ideal channel to deploy an IT chatbot on. Simply go to your ServiceNow portal and add the chatbot as a widget. Widgets are reusable components provided by ServiceNow which enable you to add features to your portal.

A lot of our clients and prospects use ServiceNow, but you can also deploy Dydu bots on other desktop apps, as long as they allow you to add JavaScript.

How to Integrate a Chatbot With Instant Messaging

To add a bot on an instant messaging system and still benefit from Dydu’s front-end features, you often need to deploy a specific connector. You therefore have to use the features offered by the instant messengers. You can’t customize the design of a bot on Teams, Messenger, Slack or WhatsApp. You can however configure certain elements such as the bot’s name, avatar or text formatting.

A Chatbot on Microsoft Teams

Microsoft Teams, a collaborative communication app, has 270 million active monthly users. This is the most used solution by our clients! Thanks to our Teams connector, most of our bot solution features are available on Teams: answer formatting, redirecting to other knowledge articles, use of variables, decision trees, etc. This includes 100% of our answer formatting features (bold, colour, bullet points, links, tables, images, side panel, etc.)!

The chatbot is displayed differently than on a website. On Teams, the user searches for the bot’s name and starts a conversation as they would with a colleague. As for the bot, it can manage individual and group conversations. In a group chat, it only responds when a user mention it.

To deploy your bot on Microsoft Teams, go to your Azure portal and Teams app catalogue, and configure your so-called “bot application”. 

A Chatbot on Facebook Messenger

Today, chatbots are widely used on Facebook Messenger. Modules to create bots have been around for a while, but they are rather simplistic and offer limited features. We’ve developed a connector, like for Teams, to ensure that our bots work on Messenger with a maximum of Dydu features. However, we are still dependent on Messenger in terms of content display.

The bot is linked to a Facebook page. Users can access it by clicking on the “message” button on the brand’s page, or directly via Messenger if they’ve had a past conversation.

To create a bot on Facebook Messenger, simply create a bot application connected to your chatbot on the Dydu Bot Management System (BMS) and make this bot app available on your Messenger page.

A Chatbot on Instagram

A lot of people use Instagram to follow brands. According to Instagram’s internal data and an Ipsos survey, 90% of Instagram users follow a company, and 2 in 3 people use the social network to interact with brands. A lot of businesses deploy bots on this platform to automatically answer their followers’ questions and recommend products.

A Chatbot on WhatsApp

According to Hootsuite*, WhatsApp is the third most used social network platform after Facebook and YouTube. Although the app is mainly used to communication with friends and family, WhatsApp can also be used by businesses, to highlight products in a catalogue and improve customer support with live chat agents and/or a bot.

How to Manage a Multichannel Chatbot

Quick and Easy Deployment from our Solution Back-Office

To help our clients create their own bots, Dydu has also developed a module for them to deploy bots on different platforms. This module, called “channels menu” is available in our BMS and allows to integrate a bot in a few clicks with a website, Microsoft Teams and, shortly, other channels managed by Dydu.

Different Views per Channel

You can integrate your chatbot with different channels, but all your knowledge articles and dialogues are managed in the Dydu BMS. This Bot Management System provides an overview of your bot’s performance and dialogues, as well as a different view for each channel. This means that you can see which channel each dialogue has taken place on. Which is very useful if your flow has to take a different direction depending on the channel used (specific response according to the formatting / features available on each channel). 

Statistics will also soon be available for each channel (number of dialogues, interactions, qualification rate, etc.).

So, to make your bot as useful and efficient as possible, integrate it wherever your users are! Do you want to know our best practices to encourage your employees or customers to use your chatbot? Check out our article on how to encourage bot adoption.* Hootsuite “Digital 2022” study

Let’s take a look back at last year’s highlights by your side.

A Year of Coming Together and Sharing

2022 was all about the return to life in-person! We were delighted to see our clients and partners again at several face-to-face events, such as our Client Morning or Dydu User Club, and our party to celebrate Dydu’s 13^th birthday.

We also travelled all over France and Europe to meet future clients and partners. Our sales teams were at the CRM Meetings in Cannes, One-to-One in Biarritz, the Web Summit in Lisbon and several events organised by LesBigBoss. We’ll also be at the CES from the 5^th to 8^th of January in Las Vegas, so roll on 2023!

Our AI Conversational Solutions Are a Hit!

In 2022, we launched twenty or so new Dydu projects. We’ve helped new and existing clients implement conversational AI solutions to meet their customer and employee needs. Public organisations, banking, insurance or tourism firms… Dydu’s conversational agents have been deployed in various sectors, in all forms (chatbots, voicebots, callbots) and on every channel!

Multi-channel: Deploying Our Bots on Meta Platforms

To ensure that your conversational strategy is a success and to help you get as close to your users as possible, we’ve added Facebook Messenger, Instagram and Whatsapp to our list of channels. You can deploy your bots on a Meta platform via the Channels menu in the back-office of our solution.

Expert Chatbots: Ready-Made Content for Quick Implementation

After launching our public service chatbot last year for citizens, we’ve developed new turnkey solutions for the HR and e-commerce sectors.

Our aim? To help you save time when implementing your projects with pre-trained chatbots and pre-written answers. All you need to do is add your personal touch.

It’s been a busy year and we look forward to seeing you again in January at our next webinar about the new hybrid customer experience, combining digital and human interactions, “Entre digital et humain, l’expérience sera hybride”. 

It’s not unusual for companies to have several chatbots. For example, a HR, IT and legal bot for internal support, or a pre- and after-sales one for customer service. To improve the user experience, dydu decided to deploy a metabot feature, enabling users to interact with several bots at the same time via a single interface.

What Is a Metabot?

Metabot is a feature that enables users to call on several bots at the same time through a single chatbox. It then determines the best answer for the end-user. It takes on the form of a parent bot, to which several child bots are attached.

A metabot provides a single entry point for users, whatever their query. The knowledge managers, on the other hand, are only responsible for their own bot(s). The feature is deployed by activating the metabot option in the dydu solution.

Why Implement a Metabot?

Improve Your User Experience

A metabot prevents customers, employees and users wasting their time looking for the right chatbot. They only need to interact with one bot, whatever their question may be. The risk of having several bots without a metabot is that the user interacts with the wrong one and gets frustrated when it doesn’t understand their query.

Take for example an organisation with two internal chatbots, one for HR and one for IT. An employee notices that the number of remaining leave days in the HRIS is wrong. They’re not sure whether to talk to HR or helpdesk. With a metabot, it’s easy: they can simply ask the chatbot! Everyone saves time and gains in productivity.

Improve Access Rights Management

Each child bot has its own environment and knowledge manager (usually an operational employee). The bots’ knowledge bases are therefore managed separately, without impacting each other. Managers can only perform actions on the bot(s) they have access rights to.

Each bot also has its own dialogues. Knowledge managers can continually improve their bots (reading and correcting conversations and misunderstood sentences, audits and suggestions) without worrying about the others.

A metabot manager oversees the management of all the child bots. 

A Global and Specific Chatbot View

Metabot managers need to be able to monitor and analyse performance without accessing each child bot. They have an overall view of the parent and child bots in terms of analytics and learning modules. This enables them to help knowledge managers achieve greater consistency and to arbitrate when two subjects cross over.

Dydu deployed the first version of its metabot in 2015. We have made several improvements to our new version in order to enrich the end-user experience for multi-bot companies and make bot management even easier.

The e-commerce market is booming. Brands must provide a clear and simple shopping experience and ensure good customer relationship management to maintain their competitive edge. To meet consumer demands, more and more brands are turning to automation solutions, such as chatbots. There is nothing new about conversational agents, but over the last 10 years, they’ve proved their worth by automating simple and recurring requests.

According to KPMG’s latest Customer Experience Excellence study, “customers in 2021 are looking for technological performance, in order to obtain instant responses, a personalised customer relationship, (…) secure exchanges and data confidentiality.” 

Dydu wanted to make it quicker and easier for brands to create and deploy an e-commerce chatbot, with a pre-configured and trained solution. 

Support Customers Throughout Their Journey 

Our e-commerce chatbot improves the shopping experience by providing customers with immediate assistance. It helps remove any barriers to purchase, boosts customer satisfaction and strengthens brand trust, while relieving advisers of repetitive and time-consuming questions.

An e-commerce bot reassures users before they make a purchase. It provides information about the brand and website, items for sale, or the buying process itself. During this phase, the bot can answer practical questions about logins, payment terms or delivery options. After the purchase, it can help track buyers’ orders and provide an after-sales-service. It can also be proactive and highlight special offers, private sales or loyalty programmes.

Our e-commerce chatbot can therefore encourage conversations and help convert sales.

A Turnkey Solution for a Quick and Easy Implementation 

More than 200 pre-configured knowledge articles

Our e-commerce chatbot can provide customers and future buyers with all kinds of information. Its knowledge base includes more than 200 articles (question and answer pairs), on 16 recurring e-commerce themes: purchase and payment, orders, delivery, refunds, returns and exchanges, customer account, special offers, loyalty programme, customer service, etc.

The bot has already been trained to understand lots of common queries and comes with pre-written answers that can be customised.

You can also improve the end-user experience by adding rich content to the answers, such as images, links, Google maps or videos. 

The bot uses dydu’s natural language processing solution. It can understand full sentences and different registers. Users can be spontaneous and phrase requests in their own words. The chatbot also recognises “e-commerce jargon”, as well as synonyms or words with similar meanings. For example, “return label” will be understood to mean the same thing as “return slip” or “prepaid sticker”. 

Tracking Orders With the Bot

Tracking orders is an important part of the shopping experience. Which is why dydu has developed an API to help buyers track their packages, using the chatbot. All they have to do is enter their tracking number and the carrier’s name to check their order’s status and location in real time. The API works with more than 900 carriers worldwide, including La Poste / Colissimo, GLS, DPD, UPS and FedEx.

This service is exclusive to Dydu chatbots. It reassures users and helps build loyalty.

Taking Things Further

Our e-commerce chatbot can be connected to other software within the company, such as the IS or CRM. The chatbot can then personalise its answers, based on the user’s identity (first name, location, order history). It can also perform certain tasks such as issuing an invoice, changing the user’s password or postal address, or opening a claim.

The e-commerce chatbot can also be coupled with our livechat solution to manage more complex cases that require a human hand off. According to our latest chatbot observatory, 73% of professionals who have set up a chatbot have interconnected it with livechat technology. This hybrid chatbot / livechat model adds a human touch to the customer relationship and handles repetitive questions in a more efficient manner. Simply define when a human hand off is needed and transfer the data and dialogue history to the livechat agent. This could be executed after the bot misunderstands a request several times (number to be defined), or in “critical” situations which can be detected with key words, such as “claim”.

Want to find out more about Dydu’s e-commerce chatbot ? Contact us for a demo.

For the past 10 years, alongside our customer relations chatbots, we have been deploying internal chatbots, particularly for HR departments. Drawing on this experience, we developed a HR Starter Pack in 2020, which was the first version of our ready-to-use chatbot. Today, we offer an even more complete version that includes a knowledge base with more than 300 articles (pre-defined questions and answers) and 110 matching groups, covering 20 HR topics. This knowledge base allows organisations to deploy their chatbot much faster and more efficiently from the start.

This article takes a look at the benefits of our HR chatbot and describes the content of our HR employee support chatbot.

Why Should You Implement a HR Chatbot? 

Employees have the same expectations as consumers. They want simple, precise and quick answers to questions about company life.
As for HR departments, they are at the heart of a number of issues that touch on employee everyday life. They are also subject to frequent changes in their environment (economic, regulatory and legal, etc.). Centralising and sharing information quickly has therefore become a constant challenge. HR departments cover a wide range of topics. This combined with growing employee demands, means that HR departments have to answer a large number of questions on a recurring basis. Automation can therefore provide a simple and effective solution.

For employees, chatbots are the guarantee of a single point of contact, which can be accessed 24/7, from any device, and which provide instant, simple and consistent answers to any of their questions.
The tool understands natural language, so it is particularly inclusive. Users can express themselves freely and without any effort. The bot understands different levels of language, interprets typos, doesn’t care about spelling mistakes and recognises all the acronyms it has been taught. The nature of the answer and time it takes for the bot to respond, is the same regardless of the user’s position within the organisation or particularities.

For the HR department, this is a great way of removing time-consuming and low-value-added tasks. This frees up time for more complex, new subjects or those requiring personalised support. Chatbots are also internal communication tools in their own right. They can deploy messages quickly and easily (alerts, reminders, important modifications such as site access rules that have changed a lot in recent months, etc.).

Finally, and more generally, implementing a bot for employees is positive for the company. 75% of HR managers believe that it enhances their image. And 73% think that it is an asset for the employer brand (*).

The Dydu Solution Owns its Own NLP

For more than 13 years, Dydu has provided natural language processing software that enables companies to deploy conversational robots and manage them autonomously. This solution includes:

• a user interface (dialogue box) available on the environment of your choice (website, intranet, mobile app, desktop, internal messaging system)
• a BMS (Bot Management System): this is the bot’s admin console. It is intuitive, easy-to-use and does not require any technical skills
• Monitoring tools to continually monitor the bot’s performance and improvements

In addition to customer relations projects, Dydu soon began working on internal projects for HR departments, as well as IT, support and legal departments.

We have thus deployed HR department chatbots in many companies, in a variety of sectors, such as banking and insurance, energy, transport or public service. Over the past three years, we have developed and improved the content part of our HR employee support chatbot.

In addition to the Dydu software solution, you therefore benefit from a tried and tested chatbot knowledge base. Indeed, we provide pre-defined content that includes:

• More than 300 predefined questions and answers, to personalise with elements linked to your business and company specificities.
• 110 matching groups that have already been set up. This refers to all the different ways of expressing the same intent. For example, the chatbot understands the terms “company restaurant”, “cafeteria”, “canteen” or “self-service restaurant”.
• 20 recurring themes such as administrative matters, employee benefits, leave and absences, employment contracts, yearly appraisals, training, expenses, management of arrivals and departures, health insurance, retirement, payroll, bonuses, employee savings, quality of life at work, health, HRIS, working hours, remote working and company life.
• A social base that makes interactions more pleasant, with greetings and small talk, for example.

In other words, you benefit from a pre-trained chatbot with more than 150 use cases, a knowledge base that has already been approved by HR experts, ready to be deployed on your intranet, desktop or mobile, in SaaS or on-premise, as well as via your internal messaging system, such as Microsoft Teams.

Our Dydu experts will provide you with advice and recommendations, to help you finalise your answers. You can disable topics or questions that do not apply to your organisation, and also add more to enrich your knowledge base.

In addition to this base, depending on the level of service you want to your chatbot to provide, you can connect it to your HRIS and other internal software. This will enable you to offer greater customisation and to manage more complex use cases: request to view leave balance, book a training course, create or follow up a ticket, etc. You can also provide different answers to the same question according to specific technical or functional criteria (e.g., the type of device used – PC or mobile phone-, authentication, or a social criterion). Finally, you can use the bot in different languages. The Dydu knowledge base is in French. All you have to do is import and configure the new language(s) you have translated. 

Thanks to the Dydubox, you can also set up your chatbox and customise it according to your company’s graphic identity.

This predefined HR knowledge base is a real time-saver, both internally and in terms of support. This has a positive impact on implementation times and costs. Thanks to all the previous learnings, you can benefit from an efficient but from the launch, which will accelerate its adoption within your organisation.

Take a look at our Human Resources page.

(*) Chatbot Observatory – April 2020.

Customising Your Chatbox for the Web with Dydubox

When you first connect to our BMS (Bot Management System), you access an interface. This interface enables you to configure your chatbox design for a web integration (extranet or intranet). This is where most chatbots are deployed.

Simply select the website channel and you’ll be directed to the dydubox !

Do you want to add a chatbot to Microsoft Teams ? No problem ! Read our article about the Teams connector.

Choosing a Design

It’s important for companies to deploy a chatbot that reflects their identity. This includes the way the bot speaks (tone) and the chatbox design. With the dydubox, you can choose your bot’s main colour. This colour is applied to several items, with different degrees of opacity (button and CTA, links, answer bubbles).

You can also upload logos or avatars to represent your bot. There are several types of avatars used at different points during the end-user journey:

• The “teaser” avatar on your website or mobile app (usually bottom right). This is the button that encourages users to open the chatbox.

• The avatar next to the bot’s chat bubbles, which is the same as the teaser avatar.

• The avatar in the chatbox header which can be different depending on the bot’s level of understanding: neutral, rephrasing, sentence understood, sentence not understood.

In this first version, the 3 avatars are identical.

Choosing the Text

All the texts in the chatbox that are not managed in the bot’s knowledge base can be customised via a file (per bot language) that is exported and re-imported into the dydubox. This applies to the following texts:

• GDPR disclaimer: before the conversation begins, the chatbot must inform the user of the collection and processing of their personal data and get their consent

• onboarding: before the conversation and after the GDPR disclaimer, you can provide the user with some tips to maximise their use of the bot

• Header title: this is the text in the chatbox’ top bar. You could, for example, enter the bot’s name or the phrase “need help?”

• Banner: text box displayed when the user opens the chatbox for the first time. You could, for example, display important brand/company news or warn the user that the chatbot is still learning and ask for their patience

This is a non-exhaustive list and may evolve with our product developments.

Please note that the introduction phrase will now be managed in the knowledge base for greater flexibility and autonomy and to benefit from all the knowledge features (side bar, rich content, etc.).

Choosing Features With the Dydubox

With the dydubox, you can also choose to enable or disable the features available in the chatbox:

• Header: buttons to enlarge, reduce, make disappear, more options (export conversation by email, request to recover/delete conversation), different avatar depending on understanding

• Possibility to add a “contact” tab

• Window: banner, top knowledge, avatar, feedback and reasons for dissatisfaction, loader

• Footer: display and choice of language by the user, character counter, auto-suggestion

These elements, along with many others, will be made available gradually.

Ease of Use and Accessibility

The dydubox was designed to be as easy to use as possible for company employees who administer our bots. The aim is to guarantee the best experience for all users.

Simply enable or disable items by checking or unchecking the boxes. You can define the user interface by selecting options in the drop-down menus (colours, fonts, etc.). And you can define your permanent text (GDPR, on-boarding, etc.) and update them whenever you like.

The dydu chatbox also complies with French RGAA accessibility standards in terms of content and navigation, and we will provide you with guidelines to ensure that your content does too.

12 years after launching, dydu, the French leader in conversational robots (chatbots, callbots, voicebots), has announced a first round of funding, closing at €6.3M, with Entrepreneur Invest, Crédit Agricole Aquitaine and BPI. This marks a new chapter for the company, that has already deployed more than 160 projects with large groups in France and abroad (Orange, EDF, SNCF, PSA, Safran, Société Générale, etc), and will help accelerate the technological development of new functionalities, strengthen the position as leaders in France, and then open up the European market.

By 2024, an annual growth of 30% is forecast for the conversational AI and chatbot market (source: Marketsandmarkets). It is within this context of rapid development, supported by an acceleration in companies’ digital transformations and a sharp rise in self-care tools for the remote economy, that
dydu has decided to pursue its growth with this first round of funding.

This fundraising will enable the French leader to accelerate the technological development of its tools and services, particularly with advanced and facilitated interconnections between the conversational bot and the client’s collaborative tools or instant messaging system, greater autonomy for small businesses with self-service bots, a chatbox that be configured directly to deploy your chatbot or callbot, and innovation around voice technology to increase the implementation of callbots or voicebots in companies.

“The first investments will be allocated to our product and R&D teams, before extending to the sales and marketing teams, in order to maintain and accelerate our momentum in France this year and in Europe in 2022. Our international objectives will primarily focus on “RGPD compliant” European countries, in our 10 existing languages (French, English, Spanish, Italian, Romanian, Portuguese, German, etc.). We also aim to expand our network of partners to offer even more developed conversational solutions, that are, above all, accessible to everyone, no matter the size of the company or industry. We have more than 10 years of expertise and experience in this sector. As a result, we have been able to analyse the power of conversational robots and make them even more effective and easy to use. The chatbots we implement can handle several million dialogues per month. Such large volumes demonstrate the importance of these tools, as they relieve some of the pressure on operational teams and satisfy the users. Last but not least, in a highly demanding market, we allocate a large part of our investments to deploying solutions that ensure security, respect for privacy and digital accessibility,” Christopher Bonichon, General Director of dydu, adds.

This key stage for the company has brought some changes to the core group of founder-shareholders,
with Cyril Texier’s departure to work on new projects, and the arrival of Christophe Bonichon, dydu’s Managing Director since September 2018, and Entrepreneur Invest, as shareholders alongside Jérôme Vérité and Mathieu Changeat. With 45 employees spread over three sites in Paris, Bordeaux and Medellin (Columbia), dydu has announced that it is opening up 4 positions in its Product and IT divisions.

About dydu
Dydu, a software company specialising in automatic natural language processing, was created in 2009. The software enables clients to easily create and manage smart conversational robots themselves, whether chatbots, voicebots or callbots. Dydu works with a large number of clients on the CAC40 and SBF120.

Press contact
Aurore Vinzerich – aurore@madamedelacom.com – +33 (0)6 61 45 51 83

Dydu is very proud to have been awarded a score of 81/100 by Early Metrics. Early Metrics is a rating agency for start-ups and innovative SMEs, specialising in assessing growth potential and promoting the most promising innovations. Their ratings provide companies, investors and entrepreneurs with more transparency.

This score ranks dydu at the top of the table (in the first 10%) of the 3,500 European start-ups that were audited. This score is based on 3 criteria:

• Market: 81/100 for product positioning, customer loyalty, and the low number of “comparable” competitors
• Project: 77/100 for the proven business model and maturity of the solution
• Management: 85/100 for market expertise, strong technical skills, control over the company (100% of the capital)

This score reflects dydu’s maturity and strength of innovation, as well as a sound product and business model.

Simpler, clearer and more user friendly… The new version of dydu’s Bot Management System, Atria, makes creating and managing conversational robots easier than ever. This update is significant both in terms of ergonomics and technology.

We have completely redesigned our software’s user interface to improve the user experience and make it even easier and more intuitive to access all our features. In addition to this change of design, we have modernised our software, to make it even more powerful and scalable, without compromising security. 

New Ergonomics

The new interface has modernised our software readability, as it is even clearer (design and colours), more intuitive (complete drop-down menus) and more customisable. Bot managers can easily browse through the tool’s features and pin those that they use regularly. The icons and new names also make it easier to navigate and understand the features. 

Features for Bot Users

Quality of user experience

Your robot is civilised. Thanks to the social knowledge base that we share with all our clients, your bot never gets angry, and is polite and didactic. This 700-knowledge-article base, and the features listed below, were designed to support our conversation algorithm, in order to guarantee the best possible user experience:

• Customisable welcome features with an on-boarding screen and welcome message, delayed responses (loader or split bubble), chatbox drag & drop for optimal readability whatever the context of use 
• Enriched content with the possibility to add rich content, images, videos, hypertext links etc. to your answers. You can also use sidebars or the “step actions” feature
• 10 default languages generated by the bot to choose from (one or more, including French, English, German, Italian, Spanish, Romanian, Portuguese, Dutch, Polish, Finnish)
• Anticipation of user needs with an information banner and the possibility to highlight top knowledge articles, contextualised or not 
• Autosuggestion to pre-empt sentence endings, drawing on existing knowledge
• User guidance to carry out necessary action sequences with behavioural targeting (push rules) or slot filling (for example to book a ticket)

Personalised answers

Users will appreciate your bot’s services all the more if it can provide personalised answers, whether in a customer account space or within the framework of a company app. 

Bot administrators can easily activate certain features to make this possible:

• Accurate answers, even with different contexts, thanks to the decision trees, use of variables or context conditions
• Recognition of information spaces requiring differentiated answers
• Shortcuts to appropriate actions with additional answers – for example, the word “terminate” immediately redirects to an agent
• Complete personalisation with user authentication – using the OIDC protocol – via the dialogue box (chatbox) and connection to the company’s IS via APIs or web services (CRM, SIRH, etc.)

Features for the Bot Manager

Optimised BMS use for professionals

Bot administrators may have very different jobs and skills, depending on the bot’s use, the industry they work in and their role within the company or organisation. To ensure that everyone who contributes to the bot is completely autonomous and able to work together as best as possible when managing the BMS, dydu offers high-performance features requiring no technical or programming skills:

• Real-time and continuous visualisation of the rendering of answers (WYSIWYG)
• Management of access, rights and workflows for anybody contributing to the knowledge base 
• Mass import / export of the knowledge base to analyse the base as well as the dialogues, or to add a new language
• Tagging and sharing comments to a knowledge article or dialogue
• Option to review dialogues as per your filters and manage the history (anonymisation, choice of period, topic, etc.)
• Storage of images in the gallery that can be immediately accessed

Continuous bot improvement

The algorithm was designed for continuous learning. This is all the more effective if the bot’s manager makes good use of everything the bot learns.

• Our BMS Analytics module provides a continuous view of the volume of bot traffic and dialogues, their level of quality and user satisfaction via several KPIs (dialogue curves, visual mapping of the knowledge articles that are used the most often, correctly understood and the most satisfactory etc.)  
• Our supervised learning mode includes lots of features to help the administrator manage and improve the bot’s business knowledge by providing quality alerts, audit and related knowledge article reports or suggestions.

Not all chatbots are the same, especially with regards to the services and experience they provide your users with. Dydu’s BMS, the leader on the French market, enables you – whatever your job (and above all with no developing or coding) – to create, manage and optimise a bot that will best satisfy your users 24/7. 

dydu is launching a new platform to create chatbots. Redesigned from top to bottom to be even more intuitive and easy to use, it allows users to create a chatbot from A to Z in an autonomous manner. Knowledge, intents, entities, dialogue box – everything can be configured so as to quickly meet the end user’s needs.

Whether a small to medium sized company, an artisan, a small shop, an agency, or even a restaurant, you can create your chatbot in just a few clicks and automatically answer your customers’ most frequently asked questions: What are the shops opening times? How can I book a table? What are the delivery times and costs? I’m looking for a tablet, can you help?

No cod, no dev

The dydu platform does not require any technical knowledge or coding skills in order to develop a chatbot. On the first login, a step-by-step guide presents the solution and its features. Each feature has been simplified to make it easier to use. If you are lost, a quick look at our available documentation (getting started, thematic pages, frequent use cases, glossary, etc.) or an email to our support team will allow you unblock the situation quickly.

4 simple steps to create and publish your chatbot

• Step 1: configuring your chatbot

This first step allows you to define your chatbot’s general settings, such as the languages spoken, the dialogue display format, or the administrator rights if there are several managers.

• Step 2: creating the questions and answers to which your chatbot will respond

Once the configuration has been completed, you need to supply your chatbot with the content required to respond to your users. User questions that the chatbot needs to understand, also known as intents, and the corresponding answers, are created via a simple text editor. Our intuitive management interface allows to easily define dialogue scenarios using decision trees, and to add context conditions to enrich and personalise the user experience.

Finally, you can connect your chatbot to your company’s internal management software using web services. For example, by connecting to your CRM system, you can enrich your chatbot’s responses with personalised user information. Connecting to a ticketing tool allows to directly open a ticket via the chatbot and automatically send it to your customer support service to be processed.

• Step 3: Deploying your chatbot

Once the content has been created, choose a design for the dialogue box from the proposed models. Your chatbot is now ready to be published on your website, external messaging platform (Facebook Messenger, Goodle Hangout), or Microsoft bot connector. The features and integration possibilities are regularly enriched to offer users the best possible experience.

• Step 4: Enriching the chatbot with user dialogues

Now your chatbot is online, you can check its performances using the comprehensive dashboard; number of dialogues, number of visitors, satisfaction rate, most frequently used knowledge articles, link clicks, etc. These real-time analytics allow to manage and continually improve your chatbot as it exchanges with your users. You can also view the failed dialogues in order to add new tags and expand the chatbot’s knowledge.

You can try the solution for free by clicking here.

dydu has joined forces with Kynapse, Kwalys, Synapse and Living Actor, all leading players in the chatbot industry, in order to create an alliance to make companies’ chatbots mutually compatible.

This alliance, in the form of an association (law 1901), is based on the conception and development of an open source interface, allowing chatbots created by different solution providers to communicate with each other.

Incompatible Chatbots

The keen interest in conversational robots within companies has led to an increase of industry players. Each solution provider uses its own technology to address specific needs, leading to the creation of different chatbots depending on the platforms, devices or uses they are intended for.

As such, they are unable to consult one another to provide the best answer, multiplying entry points for users.

Orchestrating chatbots with a metabot

In light of this, dydu has combined its skills and expertise with other industry players, in order to offer a simple solution, by creating a “metabot” able to orchestrate several chatbots, and by defining a recommended interface (API) to be implemented by software publishers.

“Our vision is to provide a much-needed solution to current challenges faced by companies who need to deploy new conversational agents, but do not wish to start from scratch every time. For example, if a chatbot can answer questions about the company, all of the other ones should benefit from this same knowledge. We have been working on this project for over 10 months now in order to bring together initiatives and provide a simple, open source solution.” the founding members.

This standard also allows different interconnected conversational agents to exchange data and to benefit from the other chatbots’ features, for an improved collective intelligence. The Alliance’s work is published as “open source”, as a free and collaborative tool to be used by all.

The Alliance’s ambition is to take this initiative to a European and international level.

See the event summary (In French only)

Agenda :
9h00 Breakfast

9h30 Users Club launch :

• Voyages-sncf.com testimonial : the helpbox, new web et mobile contextualised help from Voyages-sncf.com (1st French travel agency)
• Caisse des Dépôts testimonial about the implementation of automatic chat
• Product new features (new BO interface, statistics evolution, mobility and Android, chinese support…)
• 2016 roadmap priorities