The Digital Transformation of Public Services – The Role of Chatbots
As businesses and individuals are increasingly moving towards new technologies, it is time for public services to adapt too. The objective? To become all-digital by […]
A human approach to crisis management: how to communicate?
In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.
Crisis communication: the benefits of a chatbot
The current situation is completely unprecedented. A large part of the population is under lockdown, forced to work remotely, temporarily laid off or on reduced […]
Chatbots: how to be GDPR compliant
The General Data Protection Regulator came into effect on the 25th May 2018.
But, in practical terms, what procedures should be implemented to ensure you’re your conversational robot complies with the GDPR?
AI and chatbot in the e-commerce industry
The 100 billion mark is in sight! Over the last 15 years, the French e-commerce market has not stopped growing. It reached 92.6 billion euros […]
A chatbot for employees: what are the uses?
More and more companies are implementing conversational robots to make their employees’ daily lives easier. These robots primarily answer questions about human resources, but not […]
A bot via telephone? Everything you need to know about callbots
You may already have heard of callbots, new conversational robots that can be reached via telephone. Unlike IVRs, callbots dialogue with users in natural language. Read on to find out how.
Chatbots phenomenon, a lasting fad ?
Automate repetitive tasks At what salary would you be willing to perform the same repetitive tasks? In “Les enjeux psychiques du travail” (mental issues of […]