Digital Accessibility, a Regulation Everyone Benefits from !
Conversational technology is the easiest way to access information. Dydu was founded on this belief 10 years ago and it continues to be true today. […]
Customer Service Advisor Chatbots: Benefits and Keys for Success
What if your shop was open 24/7? Your website is permanently available, but – fortunately for your employees -, your in-store or telephone advisors are […]
Recruitment Chatbots – Benefits and Keys for Success
A Growing Use Case The way chatbots are perceived by Human Resources has rapidly and positively changed over the last 2 years, as shown by […]
Chatbots : Essential Functionalities for Optimal Understanding
You’re interested in implementing a chatbot to improve user satisfaction and increase productivity, but you don’t know which software to choose among all the publishers […]
How a virtual assistant can provide Microsoft 365 support for your employees ?
Over the past few years, remote working has become more and more widespread, increasing sharply since the beginning of the health crisis. Along with the […]
Customer Relationship – the benefits of a chatbot-RPA alliance
How can you improve your customer experience and strengthen support without increasing the workload for your customer services? By encouraging customers to be autonomous with […]
The Digital Transformation of Public Services – The Role of Chatbots
As businesses and individuals are increasingly moving towards new technologies, it is time for public services to adapt too. The objective? To become all-digital by […]
A human approach to crisis management: how to communicate?
In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.