Callbot, more than just FAQs by phone!
Our callbot doesn’t just answer basic questions. It’s capable of understanding advanced data such as dates and time concepts, addresses and locations, etc.
Listen to our various callbot demos and try them out for yourself by dialing the numbers shown (at no extra cost). Only available in French
Booking a cab
📞 Try out booking a ride
on 05 35 54 33 47 (no extra charge)
Medical appointments
📞 Test medical appointment scheduling
on 05 35 54 50 38 (no extra charge)
Knowing your bank balance
📞 Test our bank callbot
on 05 35 54 47 14 (no extra charge)
Callbot, your customer service’s #1 asset
Reduce cost: enhanced process and reduced callback rate
Create more business opportunities: calls pre-qualification and processing during non-working hours
Improve customer satisfaction: waiting times deleted and improved time resolution
Enhanced employee experience : higher value-added tasks
Callbots optimize customer service costs
%
savings on call handling costs thanks to callbots
%
consumers contacted customer services by phone
%
fully automated calls
%
pre-qualified calls prior to contact with a customer advisor
For 10,000 calls/month with a cost of €10/call = €30,000 saved
They chose our callbots
The French radio frequencies agency (ANFR) reduces their costs with callbot
The ANFR deploys a callbot to report problems with TV reception 24/7. The challenge was to reduce costs by decreasing the number of calls to advisors and the duration of these calls by qualifying them upstream. The callbot manages claims by creating an incident ticket with a file number and allows requests to be tracked.
8,500
calls per month
60 %
pre-qualified calls by the callbot
25 %
calls fully handled by the bot
Why you should choose Dydu
Speech Recognition
%
of transcription accuracy
Natural Language Processing
%
of understanding rate
VOICE
SYNTHESIS
< 1 sec.
of response time
Interconnection
API connection to your platforms
More information
Cohabitation of different speech recognition systems to improve recognition quality.
Our partners:
More information
Reprocessing of speech recognition by the Dydu engine to improve understanding of natural language, depending on context.
Ex: If you dictate a license plate number such as YR-123-PT, the bot should not understand “You are” but “Y” and “R”.
More information
Our comprehensive voice catalog will help you find the voice that matches your brand image.
Our partners :
More information
Interconnection with partner platforms to set up escalation to a call center agent, with feedback and call transcription.
Our partners:
Why you should choose Dydu
Speech Recognition
%
of transcription accuracy
More information
Cohabitation of different speech recognition systems to improve recognition quality.
Our partners:
Natural Language Processing
%
of understanding rate
More information
Reprocessing of speech recognition by the Dydu engine to improve understanding of natural language, depending on context.
Ex: If you dictate a license plate number such as YR-123-PT, the bot should not understand “You are” but “Y” and “R”.
VOICE
SYNTHESIS
< 1 sec.
of response time
More information
Our comprehensive voice catalog will help you find the voice that matches your brand image.
Our partners :
Interconnection
API connection to your platforms
More information
Interconnection with partner platforms to set up escalation to a call center agent, with feedback and call transcription.
Our partners:
Example of the voices available in our catalog
Around a hundred voices are available in our catalog, from a variety of players: Voxygen, Acapela, Google, Microsoft, Eleven labs, etc.
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FAQ
What is a callbot?
The callbot is a conversational agent available by phone 24/7.
Unlike an Interactive Voice Response, the journey is not closed: interruptions are possible and the callbot can manage user choices’ changes.
The callbot allows fluid and natural interactions thanks to
- natural language understanding (NLP)
- understanding of complete sentences and their contexts
- adaptability to the user speech rate
- silences management
How to create a callbot?
Create a callbot that reflects your company with dydu’s solution! A project manager will be right by your side throughout the callbot implementation process. We’ll train your operational teams to use our Bot Management System and run scoping, use case, and analytics workshops to define together your user journey, interconnections, bot answers, and measurement indicators. Personality, tone, nuance, conciseness, breaks… Our experts will work with you on all aspects to make the bot’s conversations as natural as possible and your customer journey seamless.
We will configure your callbot together in our software, but you can change the answers at any moment, in an autonomous manner. You can then monitor performance via a comprehensive dashboard and advanced analytics. This will enable you to quickly identify areas for improvement or updates to be made to your bot.
What are the callbots’ benefits?
Callbots have multiple benefits:
- Eliminate waiting times, automate certain tasks, and improve customer satisfaction
- Simplify access to your services by using natural language
- Reduce the number of incoming calls, their length, and the risk of being transferred to the wrong agent
- Reduce costs
- Increase agent productivity by collecting information before transferring
- Increase sales, e.g., by capturing subscriptions or orders outside opening hours
What is the scope of Dydu callbots?
Callbots are generally implemented to meet very specific use cases, such as handling requests for contract subscriptions, reporting incidents, tracking orders, etc. Depending on the strategy defined beforehand, callbots can handle end-to-end calls or pre-qualify a request and transfer the user to an operator, providing them with the context of the conversation.
Can I connect my boy to a CRM?
Dydu’s bot can be connected to CRM tools to access customer data and provide a personalized experience.