To provide users with a positive experience and to fully benefit from everything the bot has to offer, we recommend regularly monitoring your bot’s activity and continually improving it via our Bot Management System features. Make sure to analyse the dialogues and optimise the bot’s knowledge articles regularly after deployment.
The time spent managing your bot depends on its scope and your own organisation. It is important to spend as long as necessary on bot management, especially at the beginning.
Regular bot management will also enable you to instantly adapt to difficult situations. 70% of our bot users (whether internal or customer bots) reported that their chatbots were even more useful during a crisis (Chatbot Observatory, April 2019 and March 2020).