Your knowledge base (questions and answers) should be created by experts in the field (e.g., the HR department for a HR bot). They can design and manage the bot via our user interface, known as the Bot Management System (BMS).
Bots are created and managed by the departments implementing them, via our Bot Management System (BMS). This simple and intuitive interface allows you to set up your bot, create your questions and answers, try out the different features, configure the chatbox, view dialogues and analytics, etc.
While setting up your bot, a dydu project manager will train you on how to use our BMS and show you all our best practices to build your knowledge base.
Once your operational staff have been trained to use our interface, the BMS, they are autonomous in the creation and management of their chatbot.
How do I create a knowledge base?
You can create a knowledge base from scratch by creating knowledge articles, or you can use existing content, such as an FAQ page or an old chatbot. We also offer packages with ready-made knowledge bases for Human Resources or legal and tax departments, as well as Zen, our Microsoft Office base.
You can also use a lot of our features to develop your knowledge base and identify areas to improve.
- You can use the WYSIWYG* text editor to easily add questions, phrases, matching groups and answers in different forms (classic, sidebar, quick reply, additional answers, etc.).
- Test each knowledge article in your BMS and improve it if necessary.
- Different statuses are available for each knowledge article (draft, published, etc.) with a comments feature, so that several people can work on the knowledge base at the same time.
- Monitor your bot’s performance with a comprehensive dashboard and advanced analytics. This will enable you to detect any friction points and identify areas to improve.
- Manage your chatbox by choosing the colour, font, avatar, text elements (name, text, GDPR) and channel on which you wish to deploy your chatbot.
- Advanced features enable you to further enrich your knowledge articles with decision trees, use cases (script), variables, software interconnection via BMS modules, etc. Find out more about our features.
*WYSIWYG (What You See Is What You Get): a visual text editor that enables you to preview the text before it is published.
