You can connect your dydu bot to Robotic Process Automation (RPA) technology.
RPA is a technology that enables anyone to configure computer software, or a “robot” to emulate and integrate human actions within digital systems to perform end-to-end processes. RPA robots use the user interface to capture data and operate applications just like humans. They interpret, trigger responses and communicate with other systems to perform a wide range of repetitive tasks.
Connecting your bot to RPA technology enables your users to perform tasks directly in the bot, such as checking bills, making a claim, updating customer account information or changing a reservation. Your chatbot need to be connected to your company’s tools (CRM, IS, booking management tool, etc.).
We work with our partner UI PAth to connect bots with RPA technology.
At dydu, we’ve experimented 2 use cases with our partner UI PAth. We connected RPA technology to a customer relations chatbot, to change or cancel reservations.