You can interconnect your bot with your company software, such as your information System (IS), HRIS, CRM, or ticketing tool (e.g., JIRA) or third-party technology (livechat, RPA, etc.). This will enable your bot to retrieve information from your internal applications, thus making it more personalised and able to respond to specific use cases. This will enrich your user experience.
To interconnect your bot with your applications, you need open APIs or web services. Our experts can carry out a feasibility study for you.
Here are some examples of possible interconnections (a non-exhaustive list) :
- JIRA : create a ticket, retrieve a ticket number, check your ticket status.
- Salesforce : retrieve and/or modify information from an account.
- SAP : check availability of a training course on a given subject, request and view leave balance, submit a leave request, get your last payslip.
- Service Now : create a ticket, retrieve a ticket number, check your ticket status.
- Remedy Force : create a ticket, retrieve a ticket number, check your ticket status.
- Easyvista : create a ticket, retrieve a ticket number, check your ticket status.
- Twilio : send an SMS, e.g., confirmation of recorded incident.
- Odigo, INNSO, Genesis, Cisco, etc. : livechat escalation.