Chatbot Tourism and Transport
Answer your travelers’ questions instantly with a chatbot!
Reservation and Purchasing
Booking, modifying or cancelling a rental, hiring a car, booking a train or plane ticket, etc.
Real-time information
Timetable and route tracking, traffic information, personalized alerts
General and Logistical Information
Check-in and services, fares and conditions, loyalty programs
Reviews and feedback
Satisfaction survey, request for suggestions
After-sales service
Information and follow-up, modification or cancellation of a booking, refund request
Tourism and Transport chatbots in figures
%
of French people would like AI to help them plan their trips.
%
of consumers are already using AI-based tools for actions during the journey.
%
of French people will have prepared their holiday on online sites in 2023
%
of French people say they are ready to talk to a chatbot rather than an agent in certain situations.
The main advantages of travel chatbots
Boost your customer service and stand out from the competition!
Improves customer satisfaction by providing answers 24/7
Increase conversation rates with tailored recommendations and personalized responses
Simplifies the booking process, reduces human error and frees up agent time
Switch to a livechat operator or call center for complex cases
Why you should choose Dydu
01
Proprietary solution
Patented and optimized algorithms for +15 years
02
Security
✅ GDPR | Data hosted in France
03
No code
User-friendly back office :
no technical skills needed
04
Support
A dedicated representative provides support at every stage of the project
01
Proprietary solution
Patented and optimized algorithms for +15 years
02
Security
✅ GDPR | Data hosted in France
03
No code
User-friendly back office :
no technical skills needed
04
Support
A dedicated representative provides support at every stage of the project
Chat with your clients wherever they are
Our conversational agents are deployed as close as possible to usage: whether via your website or mobile application, their customer space, instant messaging or other social platforms, customers find answers to their questions on the channel of their choice.
By connecting the Dydu solution to your business tools, you can personalize bot responses and pre-qualify requests. In particular, we integrate with CMS, communication tools, CRM, ticketing tools, etc.
Hubspot
Salesforce
Zendesk
smsmode
Mailjet
Agendize
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FAQ
What is a chatbot for tourism, travel and transport?
Whether you are an airport, car hire agency, airline, rail, or sea company, it is essential to ensure the best possible customer experience before, during and after a journey. Travel organisation is more fragmented. Passengers want immediacy and availability from tourist and transport organisations when they are looking for information on accommodation, fares, reservations or if they have an after-sales question. Simple and recurring questions that are usually handled by live chat or call centre operators, can be easily automated by a customer conversational robot!
You can implement a chatbot on all your communication channels (website, mobile app or Facebook page) and interconnect it with your CRM and booking software to personalise answers and perform certain tasks. You can escalate towards an operator at any time, while keeping a record of the bot dialogue history. More complex use cases are also possible, such as the automation of booking changes or cancellations, thanks to the chatbot-RPA integration.
What benefits does a chatbot bring to customer service in tourism and transport?
Tourist and transport chatbots are real levers for improving travellers’ experience by providing them with 24/7 support and instant, consistent and personalised answers. They allow to relieve agents of low-added value questions to make them more productive on complex tasks.
They also contribute to your customer service’s digital transformation and the modernisation of your brand image. Finally, they enable you to reduce email and telephone requests and therefore costs.
Can the tourism chatbot handle emergency situations?
Yes, a chatbot can be configured to handle emergency situations such as:
- Flight/train delays or cancellations.
- Requests for assistance with lost documents or missing baggage.
- Redirections to human contacts in case of urgent need.
What types of services can a chatbot cover?
A chatbot can cover many services, including:
- Answers to FAQs (schedules, rates, conditions).
- Booking assistance (hotels, flights, trains, activities).
- Real-time tracking (flights, routes).
- Personalized recommendations (attractions, itineraries, restaurants).
- Complaints management and after-sales support.