Automate your IT Support and Helpdesk with a Chatbot
How can I provide immediate assistance to my employees?
Automated Support 24/7
Level 1 IT and Helpdesk questions
Equipment Management and Service Requests
Software installation, equipment requests, moving or removing equipment
Apps and Software
Access, password reset, user support, clearance requests, etc.
Ticket Creation and Follow-up
Interconnection of the bot and your ticketing tool, escalation to an agent via live chat or telephone
Se déploie facilement sur Teams
Internal chatbots in figures
%
of employees use chatbots at work to access information quickly and reduce the stress of searching for data.
%
of technical support requests in companies using chatbots are resolved by them, reducing the workload on IT teams.
%
reduce operational costs for companies by automating administrative and support tasks with chatbots.
%
of companies using chatbots deploy them for internal functions to improve employee productivity.
They chose our chatbots
Renault deploys an IT chatbot for employees
In 2021, Renault set up an IT chatbot for its employees to provide direct answers to IT-related questions and make documentation more accessible, while avoiding the need for phone calls, often a source of dissatisfaction.
Employees can contact the bot for all their IT-related queries.
Thanks to the bot’s integration into Teams in October 2023, the bot has increased its traffic by +72%!
137K
visitors
36K
interactions
94%
comprehension rate
Why you should choose Dydu
01
Proprietary solution
Patented and optimized algorithms for +15 years
02
Security
✅ GDPR | Data hosted in France
03
No code
User-friendly back office :
no technical skills needed
04
Support
A dedicated representative provides support at every stage of the project
01
Proprietary solution
Patented and optimized algorithms for +15 years
02
Security
✅ GDPR | Data hosted in France
03
No code
User-friendly back office :
no technical skills needed
04
Support
A dedicated representative provides support at every stage of the project
Chat with your employees wherever they are
To encourage adoption of your chatbot, it’s vital to deploy it across all channels where your users are, whether on mobile or desktop, or from an intranet site. This will make it easier and more natural for users to engage with your bot to find an answer to their question. Dydu bots can be queried from the market’s leading instant messengers and deployed on a wide range of CSMs.
Microsoft Teams
Slack
SharePoint
ServiceNow
We can integrate our solution with your human resources management information system to provide personalized responses to your company’s employees. Interconnection with your ticketing tool and chatbot enables you to pre-qualify user requests.
SAP
JIRA
Easyvista
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FAQ
What is an IT chatbot for employees?
Digital transformation has now reached almost all professions and types of employees. In most companies, everyone has a computer, laptop, tablet or mobile phone to carry out their everyday tasks and remain in constant contact with their organisation. These tools, as well as the many apps used, generate productivity but also give rise to lots of questions.
Malfunctions, forgotten passwords, update problems, questions about how to use the software… These are all time-consuming issues for the IT department. Companies are therefore increasingly seeking to optimise and automate their support and request processing. The stakes are high because a question handled automatically by an employee bot costs approximately 10 times less than the same question handled by a human. Bots are available 24/7 to help users. Helpdesk chatbots can also relieve your teams’ workload, so that they can focus on projects and tasks with higher added value.
What are the advantages of an in-house chatbot for a company?
The benefits of a helpdesk chatbot include :
- Cost reduction: Limits human intervention for repetitive requests.
- 24/7 support: Always available to help users.
- Time savings: Automates recurring tasks such as password resets or simple diagnostics.
- Improved customer satisfaction: Provides fast, accurate answers.
- Data analysis: Gathers information on recurring problems to improve IT processes.
Paired with an authentication and information system, a chatbot can provide ultra-personalised answers and even manage tickets directly (Jira, Genesys, Service Now, Remedy Force, EasyVista, etc.).
You can continuously measure user satisfaction with the answers provided and their accuracy. You can also automate escalations to human operators while keeping a record of the dialogue history.
What tasks can an IT chatbot automate for the helpdesk?
- Password reset.
- Network troubleshooting.
- Remote software installation.
- Creation and follow-up of IT tickets.
- Assistance with specific applications.
- Automatic notification of incidents or updates.
Can we integrate an IT chatbot with our existing tools?
Absolutely. The majority of IT chatbots are designed to integrate easily with systems such as :
- Ticket management software (e.g. Jira, ServiceNow).
- Communication platforms (e.g. Slack, Microsoft Teams).
- Internal databases.
- Cloud and SaaS solutions.
How can I make an appointment with Dydu to discuss my IT chatbot project?
To schedule a meeting with Dydu and discuss the integration of IT Helpdesk chatbots in your company, we invite you to fill out their contact form available on their official website. Here’s the direct link to the form: Dydu contact form.
Fill in your contact details and specify your requirements in the dedicated section, and a member of their team will contact you shortly.